Shipping Info


When can I expect my order?

The processing time depends on several things: the type of order, whether your order is complete (Do we have your prescription and PD?), and when you place it. 

We offer FREE standard shipping on all orders over $50!


Here’s what you can expect:


What does shipping cost?

Shipping is free worldwide on orders over $50. basic shipping cost is $5.00 in the US and $15.00 internationally.


Can I get my glasses expedited?

expedite shipping is available only for non-prescription Items. 


What is your return policy?

We have a 30-day, no-questions-asked return or exchange** policy for all of our eyewear. If you aren’t satisfied, we can set you up for a full refund or an exchange within 30 days of receipt. Additionally, we have a Lifetime Warranty on all of Shaka's frames and non-prescription lenses. Prescription lenses are not covered under our lifetime warranty program! Gift card purchases are non-refundable.

**Prescription lenses and other custom orders cannot be refunded or exchanged.

(Note: Refunds will be credited to the original payment method.)


How do I set up a return or exchange?

For Returns, Please click here to start your Return request.
If you would like to exchange your Item, email us so we can get started on the exchange process. We’d love to hear your feedback too.


What do I do if I’m experiencing issues with my prescription?

Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your glasses, email us We’ll help determine the issue so that we can re-make your glasses and make sure that your prescription is just right!